At Truvalence, we are committed to providing beautiful, high-quality, personalized Jewelry. Our Jewelry is warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within the respective warranty periods, Truvalence will repair or replace the piece at no cost to the customer. The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn rhodium plating due to use.
To obtain warranty service, please contact Truvalence Customer Service. A Return Merchandise Authorization (RMA), which will be provided by Truvalence, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any items returned without an RMA will not be processed. Replacement items will be shipped via our Standard Delivery Service.