Terms and Conditions

All that legal stuff we need to tell you

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Truvalence LLC. Warranty

At Truvalence, we are committed to providing beautiful, high-quality, personalized Jewelry. Our Jewelry is warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Truvalence will repair or replace the piece at no cost to the customer. The warranty does not cover pieces that have inscription errors made by the customer, pieces that are discolored due to environmental factors, pieces that are discolored due to allergic reactions, pieces that have been abused or neglected by the customer, or worn rhodium plating due to use.

Inscription Errors

For orders with inscription errors made by the customer, please contact Customer Service.

 

To obtain warranty service, please contact Truvalence Customer Service at customerservice@truvalence.com. A Return Merchandise Authorization (RMA), which will be provided by Truvalence, is required for all returns/exchanges. Materials must be received within 30 days from the date that the RMA was issued. Any items returned without an RMA will not be processed.

Changes to Orders

Changes to orders may not be possible. Please contact Customer Service to check eligibility.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Truvalence LLC., ALL RIGHTS RESERVED. The collective work includes works that are licensed to Truvalence. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Truvalence or purchasing Truvalence products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Truvalence or to purchase Truvalence products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Truvalence. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Truvalence LLC. used in the site are trademarks or registered trademarks of Truvalence LLC.

Limitation of Liability

Truvalence LLC. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Truvalence has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Truvalence LLC. product is mistakenly listed at an incorrect price, Truvalence reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Truvalence reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Truvalence shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Truvalence LLC. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Truvalence LLC. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Truvalence.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Missouri. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Truvalence LLC. products) shall be in the state of Missouri. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Truvalence products) must be commenced within one (1) year after the claim or cause of action arises. Truvalence’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Truvalence may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Truvalence LLC. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Truvalence LLC. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Truvalence is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Truvalence reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Truvalence in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Truvalence LLC., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Truvalence LLC. may link to sites operated by third parties. However, even if the third party is affiliated with Truvalence, Truvalence has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Truvalence. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Truvalence seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).