Return Policy Truvalence LLC. Jewelry are personalized, engraved products, created to your specifications. We do not offer returns, refunds, or exchanges. The only returns we can accept are those that involve manufacturing defects or damage in shipping. In those cases, Contact Us within 48 hours after delivery and explain the problem, and we will work to make it right. You must receive a Return Merchandise Authorization (RMA) from us to include with your return - any items sent to us without an RMA will not be processed. All RMA items will be shipped via our standard delivery service. Contact Customer Service at firstname.lastname@example.org or 1-855-717-8880.